Refunds & Replacements
Refund Policy
This Refund Policy explains how ZentroLinks handles cancellations, undelivered work, publisher changes and completed services.
General Principle
We aim to resolve delivery issues fairly and transparently. Eligibility depends on the service stage, work already completed, third-party costs and the written scope of the order.
Before Work Begins
A cancellation requested before research, outreach, content production, publisher booking or campaign setup may be eligible for a refund, less any payment processing or non-recoverable administrative costs.
After Work Has Started
Once work has started, refunds may be reduced by the value of completed research, writing, strategy, setup, outreach, publisher commitments or other delivered work.
Custom content, audits, strategy documents and completed optimization work are generally non-refundable after delivery or approval.
Guest Posts And Niche Edits
If an agreed placement cannot be delivered, ZentroLinks may offer a comparable replacement, service credit or refund for the undelivered placement.
A live placement that matches the approved order is normally considered delivered. Refunds are not usually available because rankings, traffic or business outcomes did not meet expectations.
Publisher Changes Or Link Removal
Third-party publishers can change or remove content after publication. Any replacement period or guarantee must be confirmed in the written order.
When a covered placement is removed during an agreed replacement period, we will first attempt restoration or a suitable replacement. A refund may be considered if neither option is reasonably available.
Client-Requested Changes
If a publisher or placement was approved and the client later changes the target URL, anchor, topic or campaign direction, additional costs may apply. These changes do not automatically create refund eligibility.
SEO And Managed Services
Ongoing SEO services are billed for time, expertise and completed work rather than guaranteed rankings. Payments for completed monthly work are non-refundable.
A cancellation of future recurring work should be submitted before the next billing or work period according to the written agreement.
How To Request A Review
Send the order reference, affected deliverable and reason for the request to admin@zentrolinks.com. Requests should be made promptly after the issue is discovered.
We may request supporting information and will review the order history, approvals, publisher status and completed work before deciding the most appropriate resolution.
Processing Approved Refunds
Approved refunds are returned through the original payment method where possible. Bank, payment provider and currency conversion timelines are outside our control.
Chargebacks And Disputes
Please contact us before starting a payment dispute so we have an opportunity to investigate and resolve the issue. Fraudulent or abusive chargebacks may result in service suspension and recovery action where permitted.
Contact
Refund and delivery questions can be sent to admin@zentrolinks.com.
Need Clarification About This Policy?
Contact ZentroLinks and we will explain how the policy applies to your project or order.